ESS FREQUENTLY ASKED QUESTIONS (FAQS)

 

Q: Why use Employee Self Service (ESS)?

A: Employee Self Service provides up to date data. ESS gives you the ability to view your own payroll and benefit related data, i.e. dates of hire, dependents Information etc.

Current and past pay statements (from 1/1/2017 to current pays) can be viewed. ESS also allows you to view your leave balances and absences.

 

Q: How do I access ESS?

A: You may log into the Employee Self Service portal at: https://ess.arabian-industries.net. You should use your current 5 digit Employee ID to Login.

 

Q: Do I have to be at work to log in?

A: No, ESS is a web based portal that you can access through the internet at any location.

 

Q: If my information is incorrect, who do I contact?

A: If you find any conflicting information in your payroll/benefit information, please contact Compensation and Benefits Team (CB). (CB@arabian-industries.net)

 

Q: My leave balances in ESS is not correct. Why is this?

A: If you find any conflicting information in your payroll/benefit information, please contact Compensation and Benefits Team (CB). (CB@arabian-industries.net)

 

Q: Can I update my own data on-line?

 

A: Currently you cannot update your information online. This feature will be enabled soon and you will be informed accordingly.

 

Q: When can I access ESS?

 

A: ESS is available 24 hours from any computer that has an active connection to the internet. 

 

Q: Is the information shown in ESS secure?

 

A: Yes. The information is protected at the highest level. This security also is effective for transmitting data to locations outside the office.

 

Q: How do I log out ESS?

 

A: You can log off by exiting the portal using the “log out” link in the top right hand corner of the screen.

 

Q:Can I access ESS from an Apple computer?

 

A: Yes. Safari currently supports the ESS system.

 

Q:Why does the ESS system log off after 5 minutes of inactivity?

 

A: For your privacy and protection. Once it times out, you will be prompted to enter your User ID and password again to log back in.

 

Q:Will self-service work on my mobile or tablet?

 

A: Self-service is not supported on mobile or tablet devices at this time.